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send Contact Us

Get in touch

Please feel free to send us any questions, feedback or suggestions you might have.

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    Explore our ticketing system for quick and efficient support.

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    Learn which tier is right for your need.

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    Talk to our staff regarding our TPA services.

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Address

Gladiolus St., Almeda Village, Concepcion Grande 4400, Naga City, Camarines Sur, Philippines

Contact Number

+639669720381

Email

titania.aio.ph@gmail.com

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url Support and resources

Explore our online hub

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Join a community of over 10,000 users.

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Join our developer ecosystem on GitHub.

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comments FAQs

Frequently asked questions

Haven’t found what you’re looking for? Try to contact us.

Can I request assistance for an event that hasn't been announced yet?
No, we require complete event details such as seating arrangements, ticket prices, and venue information to determine if we can offer assistance.
Does your team promises 100% success rate?
Assuming no issues arise during the ticket sale and there are no external factors impacting our systems, then our success rate is nearly 100%.

External factors may include:
  • Ticketing platform suspending the your account.
  • Delays in online sales.
  • Different allocations between online and onsite sales.
  • Other unforeseen factors.
  • Is prepayment required?
    Yes, prepayment secures your tickets and prevents cancellations. It ensures a faster and smoother transaction, prioritizes your request, and helps avoid financial and operational losses for the service. A full refund is available if we cannot provide you with the checkout links.
    How can I increase my chances of securing tickets for a high-demand event?
    High-demand events are more challenging to secure. To increase your chances, other than using Gold Tier TPA, you may also want to limit your ticket quantity to one (1) per account. Securing one ticket is easier than attempting to purchase multiple in one transaction, significantly improving your odds during the initial sale.
    Can I try to secure tickets at the same time as your team?
    Yes, but never use the same account or presale codes that you’ve shared with us or other third-party service providers.

    Doing so could result in:
  • Account suspension.
  • Incorrect tickets being added to your cart.
  • Loss of your presale code.
  • What are ghost checkouts?
    Ghost checkouts refer to payments that are successfully processed and deducted but do not result in a voucher from the merchant. This typically happens due to heavy site traffic, causing the system to crash.

    If a voucher isn’t issued within 30 minutes of payment, please contact the merchant’s customer service:

  • SM Tickets Hotline: (02) 8470-2222
  • Email: customercare@smtickets.com
  • Ghost checkouts are not eligible for assistance fee refunds, and it is your responsibility to demand a voucher from the merchant.
  • How are requests prioritized?
    While we aim to serve all clients efficiently, during high-demand ticket sales, prioritization is based on tiers: Gold Tier clients are served first, followed by Silver Tier and Bronze Tier.
    Can I request a refund if I’m unhappy with the service?
    If the link we send does not match the request you initially provided, you are not obligated to pay for it. However, once you’ve been informed of the ticket’s section and tier and choose to purchase it, we won’t process refund requests. If you pay for the checkout link on the selling day, the assistance fee will apply.
    Can I participate in presales while using your service?
    Yes. For fan club presales, ensure you provide a valid and registered presale code for use on the selling day, along with your account details.
    Anything else I should keep in mind?
    While we do our best to enhance your chances of securing tickets and to protect you from paying inflated reseller prices, we cannot guarantee ticket acquisition. Various factors beyond our control affect the outcome. If we are unable to provide checkout links, we will issue a full refund.
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